Materials, Care & Repair
JUKSEREI jewelry is nickel, lead and cadmium free and made out of pure .925 sterling silver. Most of our pieces are up to +2 micron 24K gold and 18K rose gold plated. Our Good Luck Bracelets are made of 100% silk and 24K gold plated .925 sterling silver. Our Matti Bracelets are made of 24K gold plated brass and silver plated brass. Our Hair Clips are made of 24K gold plated brass and stainless steel.
These surface treatments will fade over time due to contact with water, clothes, hard surfaces, sweat, perfume, hairspray, air pollution, etc. For optimal preservation avoid contact with cleaning supplies, beauty products, soaps and water. We suggest to remove your jewelry when washing your hands and shower.
We recommend storing your jewelry in a jewelry pouch or jewelry box. Avoid a humid room for storage. Be aware that the PH value in your skin can affect your jewelry. This varies from person to person. If your jewelry should become dirty or dull, gently wipe it clean with a jewelry cloth.
1. Purchased from www.jukserei.com
What if the jewelry breaks? If it is a production fault please email firstname.lastname@example.org. Please include your order number, description and photo of the damage. All repairs are subject to shipping charges. If the break is of your own fault, you should bring it to your local goldsmith for repair. Everything can get fixed. Always get in touch, before returning any broken items purchased in our online shop.
If you have a question about repairs, please let us know at email@example.com.
2. Purchased from a JUKSEREI retailer
Please contact the retailer, that you originally purchased the piece from. If they are unable to help you, please email firstname.lastname@example.org and we will do our best to assist you. We reserve the right to decline unreasonable repairs, returns and exchanges.