Shipping & Returns


SHIPPING

IMPORTANT NOTE: After 10 years in Berlin, we are moving our online shop back home to Denmark, to the beautiful north 💙 From October 10, 2022 onwards, all orders will be shipped from our Danish Studio.

All orders placed before 1pm (CET) are usually shipped on the same day. Please note that orders are not shipped on weekends and holidays. In busy periods, your order will always be dispatched within 1-2 working days from the time you place your order.

When your order has been dispatched, you will receive a confirmation e-mail. On the same day, you will receive a tracking number via e-mail sent directly from the courier. Please note that it may take up to 24 hours from the time you received it before the link is active. Remember to track your parcel's journey, if delays should occur. We can not be held liable for any delays with the shipping company or local customs.

GERMANY & DENMARK
Shipping Cost: 6€ (45 DKK) - FREE SHIPPING on orders over 65€ (490 DKK). Estimated delivery time is 1-3 working days.
All parcels are shipped with GLS with a tracking number.

AUSTRIA, NETHERLANDS & BELGIUM
Shipping Cost: 8€ - FREE SHIPPING on orders over 80€.
Estimated delivery time is 2-3 working days.
All parcels are shipped with GLS with a tracking number.

FINLAND & NORWAY
Shipping Cost: 22€ - FREE SHIPPING on orders over 300€.
Estimated delivery time is 2-5 working days.
All parcels are shipped with GLS with a tracking number.

REST OF EUROPE
Shipping Cost: 15€ - FREE SHIPPING on orders over 100€.
Estimated delivery time within Europe is 3-5 working days.
All parcels are shipped with GLS with a tracking number.

REST OF THE WORLD
Shipping Cost: 50€ - FREE SHIPPING on orders over 300€.
Estimated delivery time is 3-10 working days.
All parcels are shipped with UPS or GLS with a tracking number.

You can also choose to send your order to a GLS Pick Up Point (Parcel Shop) for the same price. Simply pick your closest store at checkout.

Unfortunately, we are currently unable to deliver any orders to the UK.


RETURNS

EXTENDED CHRISTMAS RETURNS Online purchases made between Nov 20 - Dec 23 can be exchanged or returned until Jan 13, 2023.

We gladly accept returns on items including New Arrivals, Local Heroes and Sale (excluding B-STOCK) and offer you 14 days of return from the date of your receipt.

As soon as we receive the returned items and approve the return, a full refund will be deposited to your bank account as soon as possible. Funds can only be transferred to the credit card used for the original purchase. Always keep the postal receipt with a tracking number, proving that the jewelry has been returned. Return shipping costs are at the customer's own expense. We offer no compensation for returned merchandise lost during shipping.

LOCAL HEROES RETURN POLICY
We do not accept any returns of already used products or open packages. In case of damage during delivery, please contact us.

HOW TO RETURN OR EXCHANGE ITEMS
1. Please download and fill out the return-form you can find in your confirmation email and enclose it in the shipment with a copy of the sales receipt. You can reuse the same box in which the jewelry was sent to you for making the return.

2. All goods must be returned unused, in original packaging and in the same condition as when received. Items showing signs of use will not be accepted.

3. Send the return package to:

JUKSEREI Studio
Bangsmindevej 11
9900 Frederikshavn
Denmark


4. Please note that the package must be sent with distribution directly to the address above as we are not able to pick up your package at a parcel shop. Thank you!